Store Policies

Cancellations:

Items may not be cancelled once the order is placed. 

Lost/Damaged Item:

We are not responsible for items lost or damaged when shipping. If you feel the item was damaged before shipping, please feel free to reach out to us and we will work out a solution. 

Handmade Customizations:

All items are made to order therefore, there will be some discrepancies in appearance and items may not look exactly as pictured. If you have any concerns once you receive your item, please feel free to let us know. 

Care Instructions:

All tumblers/mugs should be hand washed and not placed in the dishwasher or microwave. They are able to handle hot/cold liquids. Please adhere to any item care instructions. 

Customer Satisfaction: 

If you are not satisfied with your order, please let us know so we can work on a solution